IT Manager & Infrastructure Specialist
An experienced IT leader specialising in the design, delivery, and governance of secure, scalable technology environments. Proven track record of aligning IT strategy with business objectives, leading transformation across cloud platforms, cybersecurity, and end-user services. Combines hands-on technical expertise with strategic oversight, having delivered organisation-wide initiatives including Microsoft 365 migrations, enterprise device management with Jamf and Intune, and successful Cyber Essentials Plus and ISO 27001 compliance. Recognised for building high-performing IT functions, strengthening security posture, and partnering with senior stakeholders to drive operational efficiency and support business growth.
Joined during a period of rapid organisational growth to bridge the gap between hands-on IT support and strategic leadership. Quickly assumed full ownership of internal IT operations, enabling senior leadership to step back while partnering directly with board-level stakeholders to shape the company’s technology direction. Operating across both technical delivery and strategic planning, with a strong focus on security, scalability, and user experience within a fast-evolving environment.
Joined during a period of rapid business growth and took full ownership of the IT function, transforming a developing environment into a secure, scalable, and modern technology estate. Operating as the sole IT Manager, I was responsible for everything from day-to-day support through to long-term strategy, compliance, and infrastructure design. The role combined hands-on technical delivery with leadership across cybersecurity, cloud platforms, and user experience.
Promoted to lead the helpdesk team, managing day-to-day operations while acting as the escalation point for complex technical issues. Focused on improving service delivery, implementing structure, and developing a high-performing support function within a busy MSP environment.
Delivered end-to-end IT services for a diverse portfolio of SMEs and startups, combining account management with advanced technical support. Acted as a trusted advisor to clients, supporting both operational needs and longer-term IT planning.
Worked within an MSP supporting a wide range of organisations across multiple sectors, balancing remote support with on-site delivery. Gained broad exposure to infrastructure, networking, and end-user environments, developing strong technical and client-facing skills.
Promoted into a leadership role within an educational environment, responsible for the day-to-day management of IT systems supporting staff and students.
Successfully led multiple certification renewals, significantly maturing security policies and controls — with external auditors recognising major improvements in governance and implementation.
Took full ownership of IT operations within a high-growth organisation, evolving the function from reactive support to a structured, strategic service aligned with business objectives.
Delivered large-scale cloud transformations including a full migration to Microsoft 365, modernising collaboration, security, and device management across the organisation.
Implemented enterprise-grade endpoint management and security using Intune and Jamf, standardising configurations, improving compliance, and reducing organisational risk.
Introduced structured helpdesk systems with SLA tracking and user feedback, significantly improving support visibility, performance, and user experience.
Designed and delivered secure network infrastructure and AV systems for new office environments, ensuring scalability, reliability, and seamless user experience from day one.
I take genuine pride in doing things properly — whether that’s delivering a seamless migration, building clear and usable documentation, or creating systems that just work without getting in people’s way.
Based in Bristol, I bring a balance of strategic thinking and hands-on experience. Having worked across education, MSPs, and in-house roles, I’m comfortable adapting to different environments, leading through change, and making technology feel like an enabler rather than a blocker.
At my core, I care about two things: building reliable, secure systems, and making life easier for the people who use them. The best IT, in my view, is the kind you don’t have to think about.
Outside of the day-to-day, I still enjoy getting stuck into the technical detail when it counts — old habits die hard.Featured as a guest IT expert on “Your Question Your Answer”, translating complex technology into clear, accessible advice for a wide audience.
Known for turning chaotic server rooms into clean, structured, and fully documented environments. There’s a certain satisfaction in getting it exactly right.
Always happy to connect with other professionals in the industry.